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Outbound Terms & Conditions

3.   Cancellation Charges for Cancellation made by Tour Member

3.1   For FIT Tour Packages

3.1.1  Cancellation of reservation must be made in writing to avoid any misunderstanding.  If the company receives notice to cancel 30 days or more before the date of departure, a minumum administrative fee of RM 50.00 or 10% of the tour deposit (whichever is lower) per person will be levied.

3.1.2  If notice of the cancellation is received 29 days or less before the date of departure the following charges will apply :

 

    Cancellation Received

    15 - 29 working days before the date of departure

    8 - 14 working days before the date of departure

    3 - 7 working days before the date of departure

    2 working days or less before the date of departure
Cancellation Charges Per Person

50% of tour deposit

20% of tour fare

40% of tour fare

100% of tour fare
 

 

3.1.3  The respective airline's cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause 3.1.2 (Note : The airline ticket is restricted and subject to the Airline's Terms and Conditions.  It may be non-endorsable, non-reissuable, non-refundable and non-reroutable.  Any alteration in routing or change of date of travel by any passenger is solely at his own risk.  The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred.  However, any refund made by any airline for a cancellation made 2 working days or less before the day of travel for non-promotional fares shall be paid by the tour member less any administration charges incurred by the tour company). 

3.2    For Group Tour Packages

3.2.1  Cancellation of booking must be made in writing to avoid any misunderstanding.  If the company receives notice to cancel 45 days or more before the date of departure, a minimum administrative fee of RM 30.00 or 2% of the tour fare (whichever is higher) per person will be levied.

3.2.2  If notice of cancellation is received 44 days or less before the date of departure the following charges will apply :

 

    Cancellation Received

    22 - 44 working days before the date of departure 

    15 - 21 working days before the date of departure

    8 - 14 working days before the date of departure

    3 - 7 working days before the date of departure

    2 working days or less before the date of departure
Cancellation Charges Per Person

Forfeiture of tour deposit

35% of tour fare

50% of tour fare

75% of tour fare

100% of tour fare
 

 

3.2.3  The respective airline's cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause 3.2.2 (Note : The airline ticket is restricted and subject to the Airline's Terms and Conditions.  It may be non endorsable, non-reissuable, non-refundable and non-reroutable.  Any alteration in routing or change of date of travel by any passenger is solely at his own risk.  The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred).

 

   
   
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